Glam CoutureWe are confident that you will love all your purchases, it’s our aim is to have 100% customer satisfaction and we shall endeavour to do our best to make sure this happens.  If for some reason you wish to return or exchange any products because of a change in mind, you may do so in accordance with the following process:

      • You must notify Glam Couture within 7 days of accepting delivery of the Product and arrange return of the Product within 7 days after such notification.
      • You must notify Glam Couture by email – info@dev.coaststudios.com.au/glam_couture or call directly on 0402 139 072 to obtain a “Return ID number”.
      • You must provide a “proof of purchase”, your order number, the date you received your order and details of what you would like to returned. Product must be returned to: Glam Couture, PO BOX 994, Bondi Junction, NSW, 2022. You must also include your “Return ID number” in the package.
      • No exchanges or returns are accepted on sale items, unless deemed faulty.
      • You must return the Product in its original condition, new and unused, with the original undamaged packaging.
      • You are responsible for arranging any insurance on the Product, if we do not receive the item/s back and it gets lost in the mail, we will not be responsible for any refund.
      • You are also responsible for the cost of the shipment of the Product.
      • We trust you, but naturally we will need to inspect the item upon receipt to check that the item is in a new and unused condition and before we can issue a credit, exchange or refund. Of course, if the item has been resized, altered, damaged, or used, we won’t be able to offer you a credit, exchange or refund and will offer to return it to you (at your expense).
      • Upon receiving the Product by Glam Couture, Glam Couture will refund to You the purchase price for the Product, less the shipping costs originally incurred.
      • Refunds can only be credited back to the credit card or PayPal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Glam Couture, however, please allow up to 14 days from the day You return the Product for Your account to be credited.
      • Please be assured that we properly clean and sterilize all our returned items and ensure all items are in immaculate condition, we stand by our products 100%.
      • We have strict quality control on our products but if for some reason you receive an item that is damaged or faulty at the time of receipt, we will:
        • ask you to send us a picture of the fault / damaged item; and
        • offer to exchange the item free of charge; or
        • offer to provide a full refund for the cost of the item plus the shipping charges.
      • If we require the damaged item to be returned (in some cases this will not be required), then we will pay for the return shipping costs. Refunds will be in the original form of payment (eg Paypal of credit card).