SHIPPING

FREE SHIPPING Australia wide for all our Glam Couture customers.

By choosing Glam Couture  you get to enjoy the benefits of free shipping Australia wide.  We strive to be a generous retailer who adds as much value to our customers as possible.  We do this by stocking beautiful and quality pieces, free professional stylist advice, exceptional customer service, regular inspirational and educational blogs, and of course free shipping.

The only exemption to the free shipping is on our discontinued wedding gowns, evening dresses and bridal shoes.

 

Free Shipping + Discounts

On occasion Glam Couture may run an exclusive offer.  The free shipping will still apply to any products purchased on such occasions.

 

Shipping

We choose to send our orders within Australia with either ‘Australia Post’ or ‘Fastway Couriers’ depending on your location.  We require someone to be available to receive your parcel.

 

Within Australia how long does it take to receive my order?

Orders are processed on weekdays.  We aim to send out orders as quick as possible ideally within 24 – 48hrs but it may take longer depending on our volume of orders at the time.  We operate on a first received, first packaged basis.

Please let us know however, if your order is urgent.  We try and be quick with all orders but if it is urgent we will do our best to be as efficient as possible for you  We also ask you select the express post option on checkout to receive the quickest delivery possible.

If you have chosen ‘custom made’ pieces then sending your order may take longer.  All ‘custom made’ pieces have possible wait times specified in their descriptions.

On occasion, products may be out of stock.  If delays are going to occur on your order, we will notify you as soon as possible.

 

Tracking Number

Once your order is fulfilled and dispatched, you will be notified of the tracking number and which transport company it has been sent with either ‘Australia Post’ or ‘Fastway Couriers’.

Tracking websites:

Australia Post – https://auspost.com.au/

Fastway Couriers – https://www.fastway.com.au/tools/track/

 

Shipping Options

We offer 4 different shipping methods on checkout:

Standard Postage – This is free and takes approximately 4 – 6 business days.

Standard Postage + Signature on Delivery – This service costs $4.  If you don’t have a premises that is safe to leave parcels we highly recommend you choose the signature on delivery.  We recommend signature on delivery to ensure your gorgeous items arrive safely into your hot little hands.

Express Post – This service costs $4 and you will usually receive your parcel the next day provided you are in the overnight postal areas.  If you are not in that area it will usually be the following day.

Express Post + Signature on Delivery – This service costs $8.  If you require your parcel fast and require someone to sign for your parcel, this service is for you.  We highly recommend signature on delivery to ensure your Glam Couture items arrive safely into your home.

All these services come with a tracking number.

What if I’m not home when my parcel comes?

If you have not purchased the ‘signature on delivery’ option, the parcel will simply be left at your door or in your letterbox so you need to make sure you’re either home or your home is safe to leave parcels at.

We recommend you choose the ‘signature on delivery’ option to ensure safe delivery.  If you did choose ‘signature on delivery’ it will depend on who we send your parcel with as to what will happen if you’re not home.

Fastway Couriers – Fastway Couriers will leave a calling card to advise they have attempted to deliver your parcel.  They will provide instructions for you to organise the retrieval of your parcel.

Australia Post – Australia Post will leave a calling card to advise they have attempted to deliver your parcel.  They will then take it to your nearest Post Office for you to collect.  They will advise on the calling card which Post Office they have left it at and from which time collection can occur.  Please collect your parcel within a week of attempted delivery as additional charges may occur.  Glam Couture are not responsible to pay any additional charges.

 

Your Phone Number

Your phone number will be indicated on your parcel for the carrier to have the necessary information to contact you if the situation requires.  Please provide your mobile number to make it easier to contact you.  By placing an order with Glam couture you give us permission to pass your details on to a third party for shipping purposes.

 

PLEASE NOTE – If you do not choose ‘Signature on Delivery’ and the parcel has been signed for upon checking the https://auspost.com.au/ or it will not be the responsibility of Glam Couture to replace the item or track the item with the postage company.

 

See Our ‘Returns – Exchange & Refunds’ page for our full details on terms and conditions.